Managed iMIS Services
Imagine never having to worry about maintaining your website or figuring out how to resolve unexpected errors from your business applications. Armstrong’s Managed Services offer tailored technology support packages designed to simplify your operations, reduce downtime, and predict costs—all while giving you peace of mind. Whether you need ongoing technical support, on-site assistance, or a dedicated resource for iMIS expertise, our Managed Services are built around your unique organizational needs.
Our Services
ServiceLine: Unlimited Remote Support
Armstrong’s ServiceLine is a monthly remote support agreement that ensures your team has unlimited access to expert answers and solutions.
With ServiceLine, you’ll benefit from:
- Expert Access: Connect with our experienced Certified support team via phone, email, or fax for prompt assistance.
- Technical Insights: Get answers to questions about iMIS and Dynamics GP, such as “How do I,” “Where is,” or “Is it possible?”
- Proactive Guidance: Use our Help Desk as a sounding board for your strategic plans or technical actions.
All of this is offered for a fixed, predictable monthly budget—saving you time and money on non-critical, remote support needs. No surprises, no extra fees.
Off-Site System Manager (OSSM): Hands-On Support with a Personal Touch
The Off-Site System Manager (OSSM) program combines the convenience of ServiceLine’s remote support with regularly scheduled, virtual meetings for a seamless experience.
What OSSM includes:
- Dedicated Consultant: A lead consultant assigned to your account for continuity and deeper familiarity with your systems.
- Virtual Visits: Flexible scheduling for two half-days, one full day per month, or as needed for troubleshooting, training, and general assistance.
- Comprehensive Support: Use your plan hours for any effort—whether it’s custom development, training, report generation, installations, or upgrades.
OSSM adapts to your organization’s needs, offering both on-site and remote support under one convenient, fixed-rate package.
Fractional iMIS Services: Cost-Effective Expertise
Hiring a full-time iMIS specialist isn’t always practical—or necessary. With Armstrong Fractional iMIS Services, you can augment your team with a dedicated iMIS professional without the cost of a full-time hire.
Key benefits include:
- Experienced Professionals: Access iMIS experts with years of hands-on experience.
- Scalable Solutions: Support that grows with your organization’s needs, whether for short-term projects or ongoing assistance.
- Cost Savings: Lower your overhead by eliminating the need for full-time salaries and benefits.
Fractional iMIS Services ensure your organization gets the iMIS expertise it needs without overextending your budget.
iMIS Custom Training: Tailored for Your Team
Ensure your staff has the skills they need to succeed with Armstrong Custom iMIS Training. Our training programs are designed specifically for your organization’s processes, goals, and challenges.
Why choose Armstrong training?
- Tailored Curriculum: Focus on the features and workflows most relevant to your team.
- Flexible Delivery: Training available on-site or remotely to fit your schedule.
- Practical Results: Build confidence and proficiency in iMIS AMS across your staff.
Whether onboarding new team members or refining your team’s skills, Armstrong ensures your organization maximizes its investment in iMIS.
Flexible Hosting Options: Secure, Private Cloud Solutions
Armstrong has invested in a robust private cloud platform to provide you with more secure and flexible hosting options.
Our hosting solutions include:
- Enhanced Performance: Leverage powerful infrastructure tailored for iMIS and your business applications.
- Improved Support: Benefit from faster response times and dedicated technical assistance.
- Scalable Flexibility: Adjust hosting resources as your organization grows, ensuring optimal performance and cost efficiency.
With Armstrong’s private cloud hosting, you can focus on running your organization while we handle the technical details.
Why Choose Armstrong?
Armstrong’s Managed Services are designed to give you confidence in your technology and support systems, freeing your team to focus on your mission. With a mix of innovative solutions, expert advice, and customized packages, we help your organization thrive in today’s fast-paced digital world.
Ready to simplify your operations? Contact us to design a Managed Services package tailored to your needs.